Office Hours & Appointments:

To make an appointment please call (828) 837-7513 or Toll Free (888) 837-7513.

Our normal office hours are 8 am - 5 pm, Monday through Friday.  We are closed

between noon and 1 pm for lunch.  If you are visiting us for the first time, please arrive 15

minutes before your scheduled appointment to allow time for registration.

Please make appointments so my staff can schedule the time needed for your concerns.

If canceling an appointment, please allow 24 hours notice.  Canceling without

appropriate notice would cause other patients to be denied an appointment when they

might otherwise be seen.  Your cooperation and consideration in these matters would

be appreciated.

We make every effort to schedule your appointment within 10 days.  If you have an

emergency, we will try to see you that day, if you call in the morning.

There are occasions when emergencies or other unforeseen circumstances will interfere

with our office appointment schedule. Our staff will make every effort to notify you , if any

significant delays are anticipated. 

Please bring the following to your appointment:

· Medical insurance card(s)

· All of the prescriptions and/or over-the-counter medications you are currently taking in

   their original containers

· Your completed registration forms.

· Relevant medical records

· Any films or lab results pertinent to your condition

Telephone Calls:

Our office telephones are very busy and you will occasionally be asked to hold for a brief

period. Please be patient with us.  We receive many calls during the day and it is unfair

to the patients who have scheduled appointments to continually interrupt me for

telephone calls.  Therefore, the receptionist will usually take a message and your call will

be returned at the end of the day.  Please inform the receptionist if your problem is

urgent and she will let me know.

Please inform her :

· What the symptoms are

· The severity of the condition

· How long you have had the symptoms

· The course the condition seems to be taking

Emergencies:

If you have an emergency situation during office hours, please call first, so you can

receive as prompt treatment.

Please do not leave a message on our voice mail in an emergency situation.

After regular office hours, for an emergency situation,  please go to the Emergency Room

 at either Murphy Medical Center or Union General Hospital and provide them my name to

 ask for advice and any needed assistance.

Prescriptions:

All routine prescriptions and authorizations for renewal should be requested during your

office visit.  If you run out of a medication, please call the pharmacy and the pharmacist

will call our office for an approval on the refill.  We normally will only refill a weeks

medication to allow you to schedule your office appointment.  You cannot have

medication refills for a condition not currently being treated.  Normally, antibiotics are not

a refillable prescription .

Due to the significant number of insurance companies requiring pre-authorization for

prescriptions, we cannot make telephone calls, accomplish insurance forms, or

otherwise assist with your prescription. Please inform us of the type of insurance plan

you have.

Financial Policies and Procedures:

We participate and will file most insurances for billing purposes. We ask that you have

complete insurance information available for each visit.  Your insurance company may

also require you to pay a co-payment at time of service. We request payment at time of

services for any charges that are not covered by your insurance plan.